Installation is only
the beginning.
AIS provides troubleshooting, remote support, system maintenance, upgrades and ongoing technical assistance to help keep security, network, AV and automation systems operating properly.
Support built around the systems you rely on.
Technology changes, equipment ages and customer requirements evolve. AIS supports both systems we install and many existing systems through troubleshooting, repair, modernization, remote assistance and ongoing maintenance services.
Remote Technical Support
When supported equipment allows it, many configuration, connectivity and programming issues can be diagnosed remotely.
On-Site Troubleshooting
Field service for cameras, access control, security, network equipment, AV systems and connected technology.
Preventive Maintenance
Scheduled inspection and maintenance can identify developing issues before they become larger system failures.
System Upgrades
Upgrade aging cameras, network equipment, controllers, recorders, displays and other system components.
Existing System Takeovers
AIS can evaluate many existing installations and help determine whether equipment can be serviced, expanded or modernized.
System Expansion
Add cameras, doors, wireless coverage, speakers or other technology as facilities and operational needs grow.
Get the problem identified and get the system working.
Effective service starts with understanding what changed, what is failing and whether the issue involves hardware, infrastructure, configuration or connectivity.
Understand the Issue
Gather system information, symptoms and recent changes.
Identify the Cause
Determine whether the issue involves hardware, wiring, network connectivity or configuration.
Repair or Correct
Repair, replace, reconfigure or upgrade the affected component.
Test the System
Verify operation and confirm the affected system is functioning properly.
Maintenance and support plans.
Customers who depend on their technology every day may benefit from ongoing service options designed to simplify support, reduce downtime and make future maintenance more predictable.
We didn't install it? We may still be able to help.
Customers frequently inherit security, network and AV systems installed by another contractor or installed years earlier.
AIS can evaluate many existing systems and determine whether they are practical to repair, expand or upgrade. When replacement makes more sense, we can help develop a modernization path rather than continuing to invest in outdated technology.
Need service or technical support?
Tell us what system you're having trouble with and what it's doing. We'll help determine the best next step.